Refund policy

What is your return/refund policy?

At Casa Di Rosso, we value your satisfaction and strive to provide a seamless shopping experience. Please review our return policy carefully to understand the guidelines and procedures for returning items.

 Eligibility for Returns:

• Eligible Items: Returns are accepted & processed as store credit for items such as handbags and Unused sunglasses. Customers are responsible for the cost of return shipping.
• Non-Refundable Items: Certain items are not eligible for refunds, such as merchandise on sale, custom products (made to order, personalized, or requested items not normally carried by Casa Di Rosso), beauty products, or mystery boxes. If you have any questions about these items, please reach out to us BEFORE purchasing.
• Eligibility Inquiries: If you have any questions regarding the eligibility of an item for return, please reach out to us for clarification.

 Return Conditions:

• Timeframe: Requests for refunds or exchanges must be made within 7 days of the delivery date.
• Condition of Items: All items must be returned in their original condition with tags and packaging as received. Items not meeting these criteria will fail internal inspections and disqualify the return.

Refund Process:

• Approval: If your return is approved, it will be processed as store credit within 2 business day of approval.
• Store Credit: Customers will receive a code or store gift card that can be used on our website during checkout. The credited amount will be deducted from the total sale.

Contact Us:

If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team at info@casadirosso.com. We are here to help ensure a smooth and satisfactory resolution to your return request. Thank you for choosing Casa Di Rosso. We appreciate your support and look forward to continuing to provide you with exceptional products and service.